Shipping during COVID-19 pandemic

Dear Knitter

Due to the worldwide COVID 19 pandemic, there are currently many restrictions in international shipping. We use Deutsche Post (German Mail), DHL and FedEx for shipping internationally and they are always checking with receiving countries about restrictions both in transportation as well as customs and distribution. If a Country is restricting its mail from foreign senders, the shipping company will not accept a new package from us in order to avoid having to return it. Also, please note that shipping times can increase significantly in all regions.

This is what the restrictions mean for your Strickmich! Shop order (we will update this list regularly when conditions change):

We have adjusted our Shop System to only accept orders that can be shipped at the moment. Therefore, if the products you have chosen are not possible to ship to your region, you will get an error message and cannot place the order.

PDF Download patters will of course be available for purchase and you can access your patterns in your shop account.

Germany: Every package is shipped by us within one workday. There might be slight delays in the DHL transport depending on the local region, however, DHL is not experiencing any major disruptions within Germany.

European Union and Switzerland: Your Strickmich! Shop package will be shipped by us within one workday. Even though there are some restrictions on package size and weight in place by some countries, this only concerns very large or heavy packages. However, please note that shipping times have increased significantly due to decreased capacity and increased shipping volumes during the pandemic.

USA, Canada: Deutsche Post once again accepts packages up to 1 Kg. However, they will be shipped by sea and will take a long time to reach you (more than 4 weeks).

DHL has significantly increased their prices both due to the pandemic as well as changes in their pricing structure. Also, many packages have been delayed or lost during the last weeks when shipping with DHL. Since FedEx is now also cheaper than DHL, we will not be using DHL for the USA and Canada at the moment.

FedEx has proven to be a very reliable and fast express carrier and will deliver to the USA through their own network within a few days and without problems even during the pandemic. Please note that they do not deliver to some regions in Canada and we will get in contact with you in that case (and reserve the right to cancel and refund your order if no reasonable shipping solution can be found)

Australia, New Zealand, Japan and many other countries: Shipping small packages up to 1 kg through Deutsche Post is available again. However, all mail to these countries is currently shipped by sea, adding oftentimes many weeks to the delivery.

DHL is also back up and running to most of these countries. However, they will also deliver packages by a combination of air and sea freight, increasing shipping times by weeks. Your package will be trackable to see its progress. 

All other countries: Conditions may change fast and please contact us if you would like to order from a country not currently available for shipping. You can purchase PDF download patterns in our shop. 

 

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