Payment / Dispatch (alt)

Shipping 

Currently, we can only ship to Germany, selected countries of the European Union as well as Switzerland, USA, Canada, Norway and Japan. This is also the case for digital download patterns. (Digital PDF downloads of patterns by Martina Behm are available worldwide on Ravelry). 

Our shipping and packaging cost depend on the weight of the products plus the packaging and are calculated automatically in the shopping cart. Shipping cost contain the relevant VAT. 

Shipping within Germany

Orders containing only printed patterns and books may be shipped as letters with Deutsche Post up to a total weight (including packaging) of 500g for € 3. Please note that letters cannot be tracked and only residential addresses are accepted.

All other products as well as orders heavier than 500g will be shipped as packages with DHL. We charge a flat rate for shipping and packaging of € 5 for all orders shipped within Germany. All DHL packages can be tracked from your user account and post offices or Packstation addresses are ok. 

International shipping 

We only ship internationally using Deutsche Post. Please note that shipping will take on average two weeks depending on the country. Orders containing only printed patterns and weighing below 500g will be shipped as international letters. All other orders will be shipped as registered first-class mail that is traceable and needs to be signed-for by the recipient. Orders weighing more than 1 kg will be shipped as multiple packages each weighing up to 1kg. This is already reflected in the packaging and shipping cost: 

Pack and Shipping cost to E.U. countries (incl. VAT)
Weight of order incl. packaging Shipping type Shipping Cost
0 to 500 grams (pattersn only) DP Letter € 5
0 to 500 grams all other products Registered Mail € 8
501 to 1000 grams Registered Mail € 13
1001 to 1500 grams  Registerd Mail € 21
1501 to 2000 grams Registerd Mail € 26
each additional 500 grams Registered Mail + 8 Euro

 

Pack and Shipping cost outside the E.U.
Weight of order incl. packaging Shipping type Shipping Cost
0 to 500 grams (pattersn only) DP Letter € 5
0 to 500 grams all other products Registered Mail € 8
501 to 1000 grams Registered Mail € 13
1001 to 1500 grams  Registerd Mail € 21
1501 to 2000 grams Registerd Mail € 26
each additional 500 grams Registered Mail + 8 Euro

We have a lot of experience shipping to the countries we are offering service to (from our Strickmich! Club) and so far have not encountered any problems in shipping. However, please note that when ordering from abroad you are still responsible for any import fees, local taxes etc in your country. We are not able to check any possible country for its import regulations, taxes and laws. Packages shipping to non-E.U. countries will contain an international CN-22 customs form which is usually enough but we cannot add any additional documents, translations, certificates etc. which might be required by your country. When in doubt, please ask your customs authorities before ordering.

 

Payment options

We accept the following payment options:

  • Pre-payment with money transfer to our bank account
  • Paypal (and through Paypal also credit cards and debit depending on your local Paypal regulations)

 When paying by money transfer you will receive an order confirmation email containing all the details. Please use the order number as reference in the bank transfer. We will ship your package after receiving the payment in our account. PDF download patters will also be available in your user account as soon as the payment has gone through. Please note that money transfers may take several days especially across countries. You will receive a payment confirmation email once we have received the payment. 

If you choose Paypal you will be transferred to the Paypal website when completing the order. After the transaction has been completed you will receive a confirmation email from Paypal as well as from our shop system. Download products will then be available in your user account right away. We will usually ship your package on the business day following the receival of payment.  

We hope you understand that we are only able to sell products though our website and cannot offer other payment options. 

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