Payment / Shipping Terms

Shipping 

We ship worldwide, if your country does not shop up in the selection while signing-up for the shop account, please send an email to info(at)strickmich-shop.de before continuing with your order. (All digital PDF downloads of patterns by Martina Behm are also available worldwide on Ravelry). 

Our shipping and packaging cost depend on the weight of the products plus the packaging and are calculated automatically in the shopping cart. Shipping cost contain the relevant VAT where applicable. 

Shipping within Germany

Orders containing only printed patterns and books may be shipped as letters with Deutsche Post up to a total weight (including packaging) of 500g for € 3. Please note that letters cannot be tracked and only residential addresses are accepted.

All other products as well as orders heavier than 500g will be shipped as packages with DHL. We charge a flat rate for shipping and packaging of € 5 for all orders shipped within Germany. All DHL packages can be tracked from your user account and post offices or Packstation addresses are ok. 

International shipping 

We offer two different ways of shipping internationally: Deutsche Post Mail as well as DHL International Premium. Please note that the shipping duration may vary a lot between countries and by shipping type.

Deutsche Post Mail

Orders containing only printed patterns and weighing below 500g will be shipped as international letters with Deutsche Post Mail. Please note that shipping will take between two and four weeks depending on the country. International letters cannot be tracked. Orders containing yarn or accessories or heavier than 500g will be shipped as registered first-class mail that is traceable and needs to be signed-for by the recipient. Orders weighing more than 1 kg will be shipped using DHL International Premium as this is cheaper (and better) at this weight.

DHL Premium International Packet

With DHL International Premium service your package always takes the fastest route available to you. This makes your delivery a lot faster than regular Mail. Also, you can follow your package on the way with the tracking number from your account in our shop. You can find more information on average shipping times to your destination from DHL at:

DHL Country Overview

We charge a flat fee for shipping with DHL for all packages up to 25 Kg depending on the country. Going to a country in Europe, the fee is 18 Euro (in the case of E.U. countries this includes VAT, outside the E.U. the same price applies without VAT). For all other countries the price for one package is 34 Euro.

All orders weighing more than 1Kg will be shipped with DHL International Premium as this is more economical at this weight and faster. Below 1Kg you may elect to use DHL instead of regular DP Mail, however, please note the additional cost for shipping which will not be refundable.

Overview of international shipping options:

 

Pack and Shipping cost within Europe
Weight of order incl. packaging Shipping type Shipping Cost
0 to 500 grams (pattersn only) DP Letter € 5
0 to 500 grams all other products Registered Mail € 8
501 to 1000 grams Registered Mail € 13
up to 25 Kg DHL int. Premium € 18

 

Pack and Shipping cost outside Europe
Weight of order incl. packaging Shipping type Shipping Cost
0 to 500 grams (pattersn only) DP Letter € 5
0 to 500 grams all other products Registered Mail € 8
501 to 1000 grams Registered Mail € 13
up to 25 Kg DHL int. Premium € 34

The shipping cost within the E.U. will include VAT. For shipments outside the E.U. all prices shown are without VAT (due to higher shipping cost there)

We have a lot of experience shipping to the countries we are offering service to (from our Strickmich! Club) and so far have not encountered any problems in shipping. However, please note that when ordering from abroad you are still responsible for any import fees, local taxes etc in your country. We are not able to check any possible country for its import regulations, taxes and laws. Packages shipping to non-E.U. countries will contain an international CN-22 or CN-23 customs form as well as the purchasing invoice which is usually enough but we cannot add any additional documents, translations, certificates etc. which might be required by your country. When in doubt, please ask your customs authorities before ordering.

 

Payment options

We accept the following payment options:

  • Pre-payment with money transfer to our bank account
  • Paypal (and through Paypal also credit cards and debit depending on your local Paypal regulations)

 When paying by money transfer you will receive an order confirmation email containing all the details. Please use the order number as reference in the bank transfer. We will ship your package after receiving the payment in our account. PDF download patters will also be available in your user account as soon as the payment has gone through. Please note that money transfers may take several days especially across countries. You will receive a payment confirmation email once we have received the payment. 

If you choose Paypal you will be transferred to the Paypal website when completing the order. After the transaction has been completed you will receive a confirmation email from Paypal as well as from our shop system. Download products will then be available in your user account right away. We will usually ship your package on the business day following the receival of payment.  

We hope you understand that we are only able to sell products though our website and cannot offer other payment options.

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