Payment / Shipping Terms

Shipping 

We ship worldwide, if your country does not show up in the selection while signing-up for the shop account, please send an email to info(at)strickmich-shop.de before continuing with your order. (All digital PDF downloads of patterns by Martina Behm are also available worldwide on Ravelry). 

Our shipping and packaging cost depend on the weight of the products plus the packaging and are calculated automatically in the shopping cart. Shipping cost contain the relevant VAT where applicable. 

Shipping within Germany

Orders containing only printed patterns and books may be shipped with Deutsche Post up to a total weight (including packaging) of 1 Kg for € 3. Please note that letters cannot be tracked and delivery will take approx.. 5 working days.

All other products as well as orders heavier than 1 Kg will be shipped as packages with DHL. We charge a flat rate for shipping and packaging of € 4,90 for all orders shipped within Germany. All DHL packages can be tracked and are delivered within 1 – 3 days in Germany. 

International shipping 

We offer two different ways of shipping internationally: Deutsche Post Mail as well as DHL International Premium. Please note that the shipping duration may vary a lot between countries and by shipping type.

Deutsche Post Mail

Shipping with Deutsche Post will take between two and four weeks depending on the country.
Orders containing only printed patterns and books and weighing below 1 Kg can be shipped as international letters with Deutsche Post Mail. They cannot be tracked, however.
Orders containing yarn or accessories below 1 Kg can be shipped as registered first-class mail that is trackable. However, these shipments will still take 2 – 4 weeks.

DHL Premium International Packet

With DHL International Premium service your package always takes the fastest route available to you. This makes your delivery a lot faster than regular Mail (usually within 1 – 2 weeks). Also, you can follow your package on the way with the tracking number provided in the shipping notice. You can find more information on average shipping times to your destination from DHL at:

DHL Country Overview

We charge a flat fee for shipping with DHL for all packages up to 25 Kg. All orders weighing more than 1Kg will be shipped with DHL International Premium as this is more economical at this weight and faster. Below 1Kg you may elect to use DHL instead of regular DP Mail, however, please note the additional cost for shipping which will not be refundable.

Overview of international shipping options: 

Pack and Shipping cost within Europe

Shipping type

Weight of order incl. packaging

Cost

German Post without Tracking

0 to 500 g only printed materials

€ 4,90

501 to 1000 g only printed materials

€ 7,90

German Post with Tracking

0 to 500 g all products

€ 8,40

501 to 1000 g all products

€ 12,90

DHL Premium Paket

up to 25 Kg all products

€ 14,90

 

Pack and Shipping cost outside Europe

Shipping type

Weight of order incl. packaging

Cost

German Post without Tracking

0 to 500 g only printed materials

€ 4,90

501 to 1000 g only printed materials

€ 7,90

German Post with Tracking

0 to 500 g all products

€ 8,40

501 to 1000 g all products

€ 12,90

DHL Premium Paket

up to 25 Kg all products

€ 33,70

The shipping cost within the E.U. will include VAT. For shipments outside the E.U. all prices shown are without VAT (due to higher shipping cost there)

We have a lot of experience shipping to the countries we are offering service to (from our Strickmich! Club) and so far have not encountered any problems in shipping. However, please note that when ordering from abroad you are still responsible for any import fees, local taxes etc in your country. We are not able to check any possible country for its import regulations, taxes and laws. Packages shipping to non-E.U. countries will contain an international CN-22 or CN-23 customs form as well as the purchasing invoice which is usually enough but we cannot add any additional documents, translations, certificates etc. which might be required by your country. When in doubt, please ask your customs authorities before ordering.

 

Payment options

We accept the following payment options:

Bank transfer: Transferring money within Europe via SEPA is easy and cheap. You will receive an order confirmation email containing all the details. Please use the order number as reference in the bank transfer. We will send an email confirmation once the money is in our account.
Internationally, TransferWise* offers a great and fast way to transfer money at low fees and fair exchange rates.
Please note that the transfer can take a few days, and we will ship your order as soon as the money is in our account. Download PDF patterns will also be availabe after your payment has been received.    

PayPal: PayPal also offers payment with credit card without requireing a Paypal account. You will be transferred to the PayPpal website when completing the order. After the transaction has been completed you will receive a confirmation email from PayPal as well as from our shop system. Download products will then be available in your user account right away. We will usually ship your package on the business day following the receival of payment. 

Apple Pay: is very convenient if you are using an iPhone, iPad or Mac and have Apple Pay set-up. You will be transferred to Apple Pay on your device right after confirming the order. After the transaction has been completed you will receive a confirmation email from Apple Pay as well as from our shop system. Download products will then be available in your user account right away. We will usually ship your package on the business day following the receival of payment.

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