Questions and Answers
Where can I find my pattern download? What is the difference between patterns as PDF downloads and printed pattern cards?
PDF downloads are only available electronically. For most payment types, your pattern will be available for download immediately after placing the order. On the order confirmation screen, you will see the download links. Please download the pattern then and safe it to your computer. If you are paying with bank transfer, the pattern will be available in your customer account after we have received payment,
which may take several days, depending on your bank.
If you have opened a customer account, your patterns will be deposited for you in the “my account” area right with the order details of that order. (https://www.strickmich-shop.de/en/account/order). Open the order by clicking on "view" and the download links will be in the order details.
We will also send direct links to the download patterns both in the payment confirmation email and shipping email from our shop. Please note, that you have to log into your customer account first for those links to work.
If you have any problem accessing your PDF download, please let us know and we will find a solution.
Please note that patterns purchased as PDF downloads will neither be e-mailed nor printed out and shipped to you.
Printed pattern cards are leaflets in A5 format, each containing one single pattern by Martina Behm. These pamphlets come as top-quality prints on environmentally sound paper and unfold for convenient access to the pattern instructions.
Please note that printed pattern cards do not contain an electronic version. Printed pattern cards may not be copied, scanned or otherwise reproduced for the purpose of distribution.
Why is my favorite pattern by Martina not available as a single print?
Not yet… we are working on making Martina’s most popular patterns available as individual printed pattern cards in addition to the PDF versions already offered electronically. Please revisit our shop frequently to check for new print releases since they will not be specially announced. If you would like to see a certain pattern being made available in printed form, please e-mail your request so we can consider your suggestion when choosing the next batch for print release.
I have purchased a pattern, but have not received it?
First, please check your customer portal on our website. After you have signed up and logged in, you will be able to see all those of your orders in “my account” under “orders” which have been completed in our online shop (
). There, you can also view your order status, and, when clicking the “view” button, order details, such as which pattern type you have ordered: For printed pattern cards, books or notions, parcels will usually be shipped within a few days after your payment has been received.
For most payment types, pattern PDF downloads will be available for download right after placing the order on the order confirmation screen. (bank transfer excluded). If you have a customer account in our shop, you can also download the pattern in your account later. We will also send direct links to the download both in the payment confirmation as well as the shipping email. Please note, that these links only work after you have logged into your account.
If you have any problem simply send an email to us at: info(at)strickmich-shop.de
What forms of payment do you accept?
For your convenience, you may choose between prepayment by bank transfer to our bank account, credit card, Apple or Google Pay or Paypal processing. Paypal offers the additional option to use major credit cards or depending on your country also direct debit.
Can I order over the phone or by email?
We are a small venture and have opened this shop to be able to offer Martina’s patterns in printed form in addition to digital PDF patterns. For this reason, we are only able to accept orders through our online shop. We are also the only venue selling Martina's patterns by advance payment via bank transfer. Patterns continue to be available in Martina’s Ravelry shop. Further details can be found at http://www.strickmich.de.
For yarn stores, craft shops or bookstores, we also offer an option to obtain printed single patterns by Martina Behm at wholesale conditions for resale. Please inquire with your favorite local yarn store to be able to purchase new patterns locally for cash in the future!
Why do I have to pay shipping costs for book purchases from you?
Large online booksellers are often able to negotiate special pricing conditions with publishers. This price advantage can be used for instance to absorb mailing costs. Since we are so small, we don’t have that advantage and, unfortunately, have to pass incurred shipping and handling costs to our customers. As an alternative, books by Martina Behm can also be ordered via local book stores and paid for in cash at the store.
Why can’t you ship into my country? I don’t live in the countries that you ship to, so how can I get Martina’s patterns?
We are shipping almost worldwide and have a lot of experience in international shipping. If your country is not available for shipping at the moment, please let us know and we will see if we can include it.
As always, all patterns by Martina Behm are available worldwide through Ravelry. All information about this from Martina’s website: http://www.strickmich.de
What should I do if there is a problem with my shipment?
Depending on where you are in the world shipping might take anywhere from one to four weeks. Please be patient and wait at least two weeks from the time of shipping. We will send all shipments as registered premium mail which usually needs to be signed for by the recipient.
If you have not received your package, please contact us at info(at)strickmich-shop.de and we will start an investigation with DHL, FedEx or Deutsche Post.
The packaging or the contents of my shipment are damaged.
All of our shipments will be insured. Therefore, it is important for you to please tell the deliverer to register any damage of the packaging etc. right away if you see it. If the contents of the shipment are damaged, please contact us at info(at)strickmich-shop.de and we will find a solution for you.
I own a yarn shop or a bookstore, am I allowed to resell your patterns?
If you have a registered business, you can become an authorized retailer for us. For this, please sign in under “Retailer Login” and e-mail us a copy (scan, photo etc.) of your business registration. However, please be aware that only printed pattern leaflets are subject to resale. For downloadable products, the copyright of Martina Behm explicitly prohibits commercial resale, reproduction etc. Finished objects made from Martina Behm patterns may not be sold for commercial purposes under any circumstances. For questions on this topic, please e-mail or call.
Am I allowed to sell shawls made from your patterns?
Commercial or business usage of shawls made from Martina Behm patterns are explicitly prohibited by the copyright of Martina Behm. For cooperation with Martina Behm or Peter Steck, please inquire at info(at)strickmich-shop.de
May I copy the patterns or publish them on the internet?
Please refer to the explanations about copyright of Martina Behm in our Terms of Service. Patterns are intended for personal use only. Publishing or any reproduction, except for personal use, constitutes an infringement of the rights of Martina Behm. Please take care to make sure that photographs of your work that you show on the internet do not contain any legible renderings of the pattern instructions.
Apart from the legal aspects: By purchasing her patterns the legal way, you support Martina Behm as a knitting designer and enable her to create new and innovative patterns for you. If in the future any copied or self-printed version of a paid pattern by any designer or author should be offered free to you anywhere, please speak up whether this is in your own long-term interest.
What is the Strickmich! Club, and where can I find more information about this?
The Strickmich! Club is a subscription, consisting of four new patterns by Martina Behm with matching exclusive yarn per year. All information about this can be found at http://www.strickmichclub.de. Currently, signups are closed, but you may join the waiting list on the club website if you wish.
What will happen if I should have a question about a pattern?
If you are already a Ravelry member, many answers can be readily found in the Strickmich! group. (http://www.ravelry.com/groups/strickmich), There you can also read what experiences others have made with the pattern or ask a new question – perhaps others will benefit from your question, too!
If you are really stuck, you may also contact Martina Behm by e-mail at: mail(at)strickmich.de. Please describe the problem as accurately as possible. Martina strives to reply to all requests as quickly as possible, but sometimes her response to your individual problem may take a few days, for which we ask for your understanding.